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Frequently Asked Questions

  • What is your refund policy?

- If you cancel 24 hours or more before tour- 100% refund

- If you cancel within 24 hours of tour- 50% refund

- If we cancel tour due to weather- 100% refund

- If you do not show up or call before your tour time- Not eligible for a refund

To cancel or reschedule your tour, please call 615-244-0555.

  • What if there's inclement weather?

If there is a chance for bad weather or it is raining/snowing a few hours before your scheduled tour, your tour guide will call you to discuss the options with you. If both parties mutually agree to cancel, we will fully refund your tour (please reference our refund policy).

You are free to reschedule at anytime pending availability. 

  • What is the minimum age requirement?

14 years old. No exceptions. 

  • What is the best way to book a tour?

    We're very proud of our new online booking system, so please start your reservation here

  • Do we make stops or breaks?

    Yes, we do take periodic breaks to rest and also for picture taking.

  • Do you provide helmets?

    Yes, we provide and require helmets for every person on tour.

  • What do we need to wear?

    We encourage everyone to wear comfortable clothing and comfortable shoes as you'll be on your feet for the duration of the tour. Please dress for the weather! 

  • Can you take more than 12 people on tour if we have a larger group/corporate group?

    Yes, we can accommodate any number of guests. Please call 615-244-0555 for reservations, availability, and tour options. 

  • Can I bring a camera?

    Yes, each Segway has a handlebar bag where you can store small items including your camera.

  • Do you offer group rates?

    Yes. We offer group rates for reservations of 12 or more. Please call 615-244-0555 for reservations and availability.

  • If we want our group to be by ourselves, can you reserve our own time?

    Yes, our private tour rates and options vary. Please call 615-244-0555 for reservations and availability.